FAQ

If your order hasn't shipped yet, we may be able to modify or cancel it. Please contact us immediately at [Your Contact Email] with your order number.

We accept Visa, Mastercard, PayPal.

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Shipping costs vary depending on the weight of your order and your location. You can view the shipping costs at checkout. We also offer free shipping on orders over $65.

Standard shipping typically takes 7 to 12 business days. Expedited shipping options are also available at checkout. International shipping times vary.

Yes, we ship internationally. Shipping costs and delivery times will vary depending on the destination.

We primarily use USPS, FedEx, UPS.

You can return eligible items within [Number] days of delivery. Please refer to our Returns and Refunds Policy for more details.

Please contact us at [Your Contact Email] to request a return authorization. We will provide you with instructions on how to return your item.

Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

Refunds are processed within 7 business days of receiving the returned item.

We carefully select our products from reputable suppliers and ensure they meet safety standards. However, always supervise your pet when using any new product.

Warranty information varies by product. Please check the product description or contact us for details.

Many of our product descriptions include sizing charts. Please refer to these charts or contact us for assistance.

We strive to offer eco-friendly products. Look for products marked as "eco-friendly" or "sustainable" in their descriptions.

You can contact us via email at support@petojoy.com.

Our customer support team is available 10h-22h.