• Effective Date: March 01, 2025

  • Thank you for shopping at Petojoy.com! This Shipping Policy provides detailed information about our shipping procedures and delivery times.

  • Shipping Carriers
    • We primarily use USPS, FedEx, UPS, DHL
    • We reserve the right to change shipping carriers as needed.
  • Shipping Costs and Methods

  • Shipping costs are calculated based on the weight of your order, your shipping address, and the selected shipping method.

  • We offer the following shipping methods:

    • Standard Shipping:

      Estimated delivery time, 7-12 business days.

    • Expedited Shipping:

      Estimated delivery time, 3-7 business days.

    • Free shipping:

      Offered on orders over $65

    • International shipping:

      Costs will be calculated at checkout.

  • Order Processing Time
    • Orders are typically processed within 3 business days (excluding weekends and holidays).
    • Orders placed after 18h59 may be processed on the next business day.
    • During peak seasons, processing times may be longer.
  • Estimated Delivery Times
    • Estimated delivery times are provided by our shipping carriers and are not guaranteed.
    • Delivery times may vary depending on your location, weather conditions, and other factors beyond our control.
    • International shipping times vary greatly.
  • Shipping Restrictions
    • We may not be able to ship to certain locations due to shipping restrictions or regulations.
    • Some items may be restricted from shipping to certain locations.
    • We do not ship to PO Boxes.
  • Tracking Information
    • You will receive a tracking number via email once your order has shipped.
    • You can track your order on the shipping carrier's website.
  • Lost or Damaged Shipments
    • If your shipment is lost or damaged, please contact us at support@petojoy.com within 3 days of the estimated delivery date.
    • We will work with the shipping carrier to resolve the issue.
  • Contact Us

  • If you have any questions about our Shipping Policy, please contact us at: support@petojoy.com