• Effective Date: March 01, 2025

  • At Petojoy.com, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines our procedures for returns and refunds.

  • Return Period:
    • You may return eligible items within 30 days of delivery.
  • Return Conditions:
    • Items must be unused, undamaged, and in their original packaging.
    • All original tags and labels must be attached.
    • Proof of purchase is required.
    • Certain items are not returnable. (See Non-Returnable Items)
  • Return Process:
    • Contact us at support@petojoy.com to request a return authorization.
    • We will provide you with a return shipping label or instructions.
    • Package the item securely and ship it back to us.
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.
    • If an item is damaged or incorrect, please provide pictures.
  • Refund Processing:
    • Refunds will be processed within 12 business days of receiving the returned item.
    • Refunds will be issued to the original payment method.
  • Exchange Policy:
    • We offer exchanges for items of equal or lesser value.
    • Contact us at support@petojoy.com to request an exchange.
  • Non-Returnable Items:
    • Personalized items.
    • Perishable goods.
    • Opened food or treat items.
    • Hygiene items (e.g., grooming tools, beds).
  • Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately at support@petojoy.com.
    • We will provide a replacement or refund.
  • Contact Us:

  • If you have any questions about our Returns and Refunds Policy, please contact us at: support@petojoy.com